Understanding Value using Dr. Kano’s Model
How do you define quality? That’s an important question for those engaged in quality improvement. Defining things can be difficult, doubly so when the definitions concern something as vague as quality....
View ArticleThe Cult of Statistical Significance
If you see statistical significance or significance testing in your Employee , Customer or Operations Research then in all likelihood you are doing it wrong. Equally important, conclusions drawn and...
View ArticleEffective Use of Employee Survey Research
Most organizations regularly survey employees to better assess and understand the state of the employee/employer relationship. Usually this is done with the specific aim of identifying strengths and...
View ArticleSnake Oil and Science in Employee Research
Most organizations regularly survey their employees to better assess the state of the employer/employee relationship. The intent is to bring some science to bear on the problem of identifying areas of...
View ArticleVoice of the Employee FAQ
More and more organizations are abandoning traditional survey research in favour of Voice of the Customer (VoC) or Voice of the Employee (VoE) methods. This trend has accelerated with recent attacks by...
View ArticleWhy the Best Companies to Work For are Likely the Worst
Being labelled one of the Best Companies to Work For is great public and employee relations. It is also bad management. It is a sign that the company is more concerned with image than with reality....
View ArticleStatistical Significance–what do statisticians think?
Many practitioners have trouble getting over the hurdle of statistical significance testing. We’ve used it for so long, it seems like a trusted friend. Do we really want to toss an old friend aside?...
View ArticleAre You Satisfied?
How your voice is corrupted in citizen satisfaction surveys CALGARY, AB, Jun 18, 2012/ Troy Media/ Some years ago, the City of Calgary conducted a multi-million dollar effort to engage citizen’s in the...
View ArticleEmployee Engagement Surveys as a Statistical Confidence Game
So much depends on your employee engagement survey getting it right. But what if it doesn’t? What if virtually everything in your employee survey from the engagement index, the factors driving...
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